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LIDP Consulting Services, Inc.: Reliable Policy Administration Meets Modernization

CIO VendorKimberly Duke, CMO Although agility, cost savings, and modernization are the goals, many life insurance companies are still using legacy software that is no longer able to get the job done in today’s digital world. As a result, these companies are on the hunt for modern technologies to achieve their digital strategies and efficiency objectives, but want a partner and solution that mitigate the risk often associated with core system replacement.

LIDP understands the plight of carriers in the life insurance industry and has dedicated itself to offering a solution, The Administrator: Titanium Edition (Titanium) to overcome these challenges. Given the fact that LIDP has never been involved in any sort of litigation with its clients, it offers insurers piece of mind that they are not just choosing a modern system to enable the digital transformation, but are also choosing a proven industry partner able to deliver on its commitments.

How Titanium is Changing the Industry

“We see Titanium as an industry game changer,” explains Kimberly Duke, CMO, LIDP. “While another vendor might offer modern technology they don’t have the 35 plus years of product and functionality development, and the successful delivery history that we have,” Kimberly adds.

"We have a list of long-term clients who’ve stuck with us for over 30 years and we are extremely proud to have maintained such high standards in delivering and exceeding their expectations"

LIDP’s Titanium provides, “Over three decades of tried and true functionality streamlined onto a modern platform.” Providing a solution with the capabilities for an insurer to harness the technology and deliver that modern high touch approach is a high priority for LIDP. Titanium provides for the whole lifecycle of the policy, “From new business illustrations to claims processing, we believe our features make it a well-rounded solution,” says Duke. The platform support illustrations, contract and policy management, underwriting and issue, agent management and commissions, billing, claims, for both individual and group lines of business. “Our systems can handle nearly every product currently available in the life and annuity marketplace.”

While another vendor might offer modern technology they don’t have the 35 plus years of product and functionality development, and the successful delivery history that we have


Titanium is completely Service-Oriented Architecture (SOA) enabled, and allows customers, agents, and CSRs the ability to work from anywhere— utilizing web services for access or allowing the underwriting workbench to tap external sources like the Medical Information Bureau (MIB) and Rx Services. The solution also gives the carrier the ability to support straight through processing, jet issue for new business and much more.

Titanium can be deployed in the cloud or on premise, and is now also available through LIDP’s recently announced SaaS delivery model. Due to the modern architecture and tools provided, Titanium carrier clients are able to do more with less resource.

"Our vision is to know what lies beyond, the knowledge to bring it into focus, and the mission to make it a reality"

Designed for implementation and integration simplicity, Titanium is built entirely on Java Enterprise Edition (JEE) platform, which offers the stability, portability and scalability needed to power the smallest to the largest carriers. Due to its flexible design and underlying JEE, Titanium is platform agnostic, it is flexible to allow the insurer to choose the operating environment that makes the most sense to them. They can choose from most commercially available Application Servers and Open Source solutions, as the platform supports the choice of RDBMS, DB2, Oracle, SQL Server and Open Source solutions such as PostgreSQL. “Titanium as we call it in house is a next generation solution developed to provide the modernization required to meet business needs of today and the future,” remarks Duke.

With features like these, it is easy to see how LIDP has taken its experience and turned it into one of its biggest differentiators.

A Long-term Approach to Life Insurance

When LIDP was founded in 1979, the company set out with a very specific vision to simplify and best leverage technology for the administration of life and annuity business. The vision and goals have remained unchanged with LIDP continuing to focus solely on policy administration software and services.
LIDP released Titanium’s predecessor, The Administrator in 1984, and the company spent the next several decades relentlessly updating it to ensure that it could support more insurance products and perform even more effectively as technology evolved. This kind of long-term commitment is what has not only enriched LIDP’s offerings, but also enabled the company to build a loyal customer base.

“We have a list of long-term clients who’ve stuck with us for over 30 years and we are extremely proud to have maintained such high standards in delivering and exceeding their expectations,” extols Duke. “This is a rare accomplishment in an industry where lawsuits over failed projects could be remarked as common. LIDP has never been involved in any litigation with a customer. We strive to partner with all of our customers and provide them the best possible products and services, no matter the challenges.”

Staying Focused and Moving Forward

LIDP’s unwavering commitment to the life insurance industry has not only paid off in the form of experience and success, but it has also helped to move policy administration and process automation forward in the industry. With such a strong history, LIDP has no plans to change directions in the future. As they have been since the beginning, LIDP plans to stay the course in the life insurance industry. Even its name, LIDP, which stands for Life Insurance Data Processing sounded much more technical in 1979, when the company provided consulting services to the life insurance industry, covering life, health and annuity services. While that dates LIDP, it is meant to symbolize that the company has found its niche and plans to devote all of its energy into it. “Our vision is to know what lies beyond, the knowledge to bring it into focus, and the mission to make it a reality.” As technology and the needs of the industry have evolved so has LIDP. “With the release of our newest solution, I believe it also shows our commitment to the life insurance industry and developing the solutions needed for insurers to achieve their goals of modernization, digitization, and innovation,”

LIDP continues to experience steady growth and hire new talent, while enhancing its offerings to ensure it is future proof—an approach that has proven to be a winning strategy for LIDP and its customers for over 35 years.